After the update, when I make or receive a call, the screen goes white then has a popup that says “Phone keeps stopping”, “Call keeps stopping”, or “CallBGprovider keeps stopping.”
I was able to install the google phone app, so I can make and receive calls now, but I would like to use the samsung one. Anyone know of an easy fix. I already cleared the cache of Phone, Calls, and CallBGprovider and it didn’t fix it.
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Glad to know I’m not the only one. This is ridiculous. I really don’t wanna factory reset my phone
Having the same issue. I refuse to do a factory reset, but as others have said, downloading and using the Google phone app has worked for me as well.
Let’s perform Reset Settings on your phone. This will reset your settings. You can do that from Settings> General management> Reset> Reset all Settings. A settings reset will return the device’s settings to the factory default settings without deleting data. Any customizations you have made to your device, such as ringtone, will be discarded.
-Samsung Chat
Worked for me surprisingly.
So glad I saw this post. Wasn’t able to make calls all morning
Same problem here
wew was going crazy, good to know I’m not the only one
Seems like they pulled the update? My AT&T S22U says no updates available. Guess I’m lucky after reading this. Didn’t they beta test phone calls? Seems very odd…
Seems like they pulled the update? My AT&T S22U says no updates available. Guess I’m lucky after reading this. Didn’t they beta test phone calls? Seems very odd…
I had to reset my phone back to factory then restore from the last backup to get the phone to stop crashing. Huge PITA!
I only lost 12 hours of texting. Will have to reload my music. 🤬
S22 regular
I had to reset my phone back to factory then restore from the last backup to get the phone to stop crashing. Huge PITA!
I only lost 12 hours of texting. Will have to reload my music. 🤬
S22 regular
I GOT THIS TOO. THIS IS GENUINELY RIDICULOUS. FUCK THIS.
I’ve been following along and trying everything mentioned short of full factory reset. In the Samsung community thread, someone just posted a bit ago about the “Secure Folder” app. Disabling the “Secure Folder” app seems to have actually worked. I have an S22 on AT&T. There was not initially an option to disable the app when I first looked, but somewhere from the settings/apps list I was able to find a way to disable it (I cleared cache/date, etc. too). I took out the sim turned off the phone, replaced sim and turned on and now it works. I have taken the sim out several other times trying other suggested fixes too, so not sure this added anything. I have previously removed ATT Call Protect, cleared cache from the boot menu, etc.
is this issue only on Ultra models or is it across all S22 models?
It’s Samsung’s phone app. Download the “Phone by Google” app and make it default. Should fix the issue
IT’S NOT THE POINT HERE. I SHOULDN’T HAVE TO DOWNLOAD ANOTHER APP AND MAKE IT DEFAULT TO MAKE A PHONE CALL AND ALSO GUESS WHAT THIS STILL BRINGS UP THE PHONE APP. WHEN YOU GET A CALL
I tried uninstalling Secure Folder and it fixed the problem for a couple hours. Then the problem came back!
After I “uninstalled” the app it still showed up, but I was then able to disable it. Did you make sure it didn’t still show up, or if so to disable it? My issue hasn’t come back…yet anyway. I did also uninstall Call Protect.