I feel as though everything about this process has been designed to optimize frustration and disappointment.
I’m fine with waiting for things. We’re all used to that. This process though…
First of all the thing appears to be in stock, there’s a “Buy Now!” button with a sensible estimated delivery date that won’t be met. This is the set up for everything else being disappointing.
Then there’s the “Packaged items” status with no communication of progress. That’s just weird.
Finally there’s the day long wait for any response from Steam support. Nail in the coffin is that you can’t even cancel the damn thing when it’s in this “packaged” status.
It’s just a thing. A luxury item that I don’t need. Whatever, I don’t care that much about it. I do care about online stores that suck at communication with customers.
They’ve optimized their delivery for maximum disappointment at all steps. I don’t usually care about when my packages arrive, but they’ve had me on a huge hopium inhalator for the entire week.
Got packaged friday, thought “surely they’ll send it out within a maximum of 2 days, and it’ll be here by thursday (which would be 5 business days)
Then I got my shipping e-mail from Valve wednesday evening. Which of course means they’ll pick it up within a reasonable timeframe, right? No, of course not. They sent it out super late yesterday evening, and at the exact time that it could maybe just maybe, reasonably make it to be delivered today. But it of course didn’t and now here I sit, hoping that I’ll be able to get it to a package shop to pick it up, since they do deliveries there on saturdays as well. Still sipping that sweet hopium. And I know I’m not even one of the worst cases, which is just laughable at this point.
Let’s hope not, just remember that we’re part of a smaller sample size, most people who open their steam deck finds nothing wrong, and proceeds to go on with their day. But yeah, fearing qc too tbh, just trying not to be too negative about that aspect yet.
I feel as though everything about this process has been designed to optimize frustration and disappointment.
I’m fine with waiting for things. We’re all used to that. This process though…
First of all the thing appears to be in stock, there’s a “Buy Now!” button with a sensible estimated delivery date that won’t be met. This is the set up for everything else being disappointing.
Then there’s the “Packaged items” status with no communication of progress. That’s just weird.
Finally there’s the day long wait for any response from Steam support. Nail in the coffin is that you can’t even cancel the damn thing when it’s in this “packaged” status.
It’s just a thing. A luxury item that I don’t need. Whatever, I don’t care that much about it. I do care about online stores that suck at communication with customers.
I’m in the UK.
They’ve optimized their delivery for maximum disappointment at all steps. I don’t usually care about when my packages arrive, but they’ve had me on a huge hopium inhalator for the entire week. Got packaged friday, thought “surely they’ll send it out within a maximum of 2 days, and it’ll be here by thursday (which would be 5 business days) Then I got my shipping e-mail from Valve wednesday evening. Which of course means they’ll pick it up within a reasonable timeframe, right? No, of course not. They sent it out super late yesterday evening, and at the exact time that it could maybe just maybe, reasonably make it to be delivered today. But it of course didn’t and now here I sit, hoping that I’ll be able to get it to a package shop to pick it up, since they do deliveries there on saturdays as well. Still sipping that sweet hopium. And I know I’m not even one of the worst cases, which is just laughable at this point.
Icing on the cake will be when mine shows up next week with dead / stuck pixels. I’m trying to mentally prepare for that already…
Let’s hope not, just remember that we’re part of a smaller sample size, most people who open their steam deck finds nothing wrong, and proceeds to go on with their day. But yeah, fearing qc too tbh, just trying not to be too negative about that aspect yet.