Where’s `Your parcel has, unfortunately, been sorted to the wrong delivery depot. We will forward it to the correct delivery depot and it will be delivered as soon as possible. ` gang?
Mine showed up as ‘Received at delivery depot’ in London at 23:29 on the 23rd, then showed as ‘Received at incorrect delivery depot’ at 6:42 on the 24th at the exact same depot. Its finally showing as ‘On route to hub’, which never seemed to be attempted before.
I personally believe it’s just an excuse so that they could delay shipping until after the weekend - as despite this apparently being their error and them saying “We will forward it to the correct delivery depot and it will be delivered as soon as possible” ‘as soon as possible’ apparently doesn’t include Saturday’s simply because Valve didn’t choose that service. I saw no reports of this yesterday, but now there is an incentive to delay delivery, suddenly a large number of packages are being incorrectly sorted.
Either there is a major systemic issue with their sorting, or they are lying.
The biggest irony in all of this is that it seemed to be implied by support that Valve will actually get reimbursed for these delays, despite cheaping out on the delivery service, and we will get no compensation. Really leaves a bad taste.
My deck has now went to the “sorting centre” which is even further away from where I am now. And they decide to send me an email “we will deliver Monday”
Like, they mess up my delivery. And the best course of action was “ah, we will delay it even longer”
Well they couldn’t possibly try and correct their massive error by delivering on a Saturday because Valve didn’t tick the Saturday delivery box, so their hands are clearly completely tied /s.
The main issue is, despite being “the customer” in this exchange, we are not ParcelForce’s customer, Valve is; so they feel essentially no obligation or care towards us. Meanwhile Valve doesn’t have to care as you have no option other than to order the device through them, and they don’t have to reimburse you as you technically didn’t pay for shipping (even though it’s absolutely included into the price of the unit). It’s basically just an example of the “free market” falling apart, as there is no true competition, so you just get shite service and have no recourse against them.
Where’s `Your parcel has, unfortunately, been sorted to the wrong delivery depot. We will forward it to the correct delivery depot and it will be delivered as soon as possible. ` gang?
Mine showed up as ‘Received at delivery depot’ in London at 23:29 on the 23rd, then showed as ‘Received at incorrect delivery depot’ at 6:42 on the 24th at the exact same depot. Its finally showing as ‘On route to hub’, which never seemed to be attempted before.
I personally believe it’s just an excuse so that they could delay shipping until after the weekend - as despite this apparently being their error and them saying “We will forward it to the correct delivery depot and it will be delivered as soon as possible” ‘as soon as possible’ apparently doesn’t include Saturday’s simply because Valve didn’t choose that service. I saw no reports of this yesterday, but now there is an incentive to delay delivery, suddenly a large number of packages are being incorrectly sorted.
Either there is a major systemic issue with their sorting, or they are lying.
The biggest irony in all of this is that it seemed to be implied by support that Valve will actually get reimbursed for these delays, despite cheaping out on the delivery service, and we will get no compensation. Really leaves a bad taste.
It’s a joke.
My deck has now went to the “sorting centre” which is even further away from where I am now. And they decide to send me an email “we will deliver Monday”
Like, they mess up my delivery. And the best course of action was “ah, we will delay it even longer”
Well they couldn’t possibly try and correct their massive error by delivering on a Saturday because Valve didn’t tick the Saturday delivery box, so their hands are clearly completely tied /s.
The main issue is, despite being “the customer” in this exchange, we are not ParcelForce’s customer, Valve is; so they feel essentially no obligation or care towards us. Meanwhile Valve doesn’t have to care as you have no option other than to order the device through them, and they don’t have to reimburse you as you technically didn’t pay for shipping (even though it’s absolutely included into the price of the unit). It’s basically just an example of the “free market” falling apart, as there is no true competition, so you just get shite service and have no recourse against them.
Lucky got mine today, no damage
Hope you got yours :)