Hello all! I am seeking other people’s opinions on this topic.
I (25M) bought a Samsung S23 Ultra back when it came out last year. Recently, the screen stopped working - Not due to user error. I sent it in to a local repair shop that is Samsung repair certified to get it fixed under warranty. They fixed it and it works like new, but is no longer water resistant.
I have Samsung Care +. For those of you who don’t know what that is, is that you pay a fee, either monthly or when you buy a phone and it offers free repairs for accidental incidents, loss and theft protection (with a deductible) to get a new phone.
My question is, now that my phone is no longer water resistant after the repair, which I use on a weekly/monthly basis to take pictures underwater (I go on vacation a lot), should I request a new phone so that I can use it to it’s full extent? What would you do?

  • radiatione@alien.topBEnglish
    1·
    11 months ago

    How did your phone lose water resistance? Samsung repair centers should guarantee the water resistance is maintained and they should always test for that after the repair.

    • PorkAmbassador@alien.topBEnglish
      1·
      11 months ago

      100% this, any certified centre will have guaranteed water resistance as the phone should be returned to the owner as if out of the factory. Sounds like that repair centre might not be certified by Samsung or they are cutting corners and Samsung would have a field day with them if they found out.

  • PorkAmbassador@alien.topBEnglish
    1·
    11 months ago

    Sounds like your repair centre scammed you OP. As others have mentioned. Official repair centres release the phone in factory condition i.e. water resistant tested.

  • peacey8@alien.topBEnglish
    1·
    11 months ago

    Something doesn’t make sense here with your repair. Samsung authorized repair shops have to do water proof testing after they complete the repair, and they cannot release the device until they verify it’s water proof sealed. Samsung would not authorize a repair center if they do not have the capability to water proof and test the devices after fixing. It’s literally a requirement to become a Samsung authorized repair shop.