Arrived today. Plugged it in using official charger… Nothing. Held the power button… Nothing. Left charging for 6 hours… Nothing.
I’m assuming dead on arrival. Anything I should check first before contacting support?
Gutted
Same. Just waiting on support to try to get back to me. Very disappointing
Try a cmos reset too
I tried that after posting and it worked. Thanks!
I screenshotted this from another thread, maybe worth a try:
valve employee yesterday:
• With the unit off (in your case, duh), hold the VOL- and the Quick Access Menu (AKA (…)) button down. Quick press the power button. • You should see the power LED blink a few times • It may take a minute or two, but you should see a boot after that
Thank you, Made my day, only saw Volume + for CMOS Reset, but it is Volume - !
Glad I could pass on the help! Mine arrived today and has been smooth sailing but I was soaking up little bits of info like this on the lead up incase of any issues!
You saved me an angry email, thank you!
Has anyone opened these up and made sure something nutty didn’t happy - like the battery never got plugged in?
The deck should still boot without a battery I would think… why wouldn’t it?
I don’t believe so … I’ve never tested it. :(
Still, I would open and look before an RMA, but you know … I’m curious like that.
As long as valve doesn’t know. What they don’t know wont kill them, lol
Do a cmos reset. Hold vol down and the three dots button while you turn it on