UK buyer - I ordered a 512gb Oled on the 19th - it left Netherlands on evening of 25th - no updates since. It’s now the morning of the 29th.

How are units moved from Netherlands to UK? How long has it taken others from your experience? When would it be reasonable to query if it’s gone missing?

Thanks - just too excited!

  • z10m@alien.topBEnglish
    1·
    10 months ago

    Mine left Netherlands on the 26th and like yours no updates since. Checked tracking for my LCD deck from July 2022 and it left Netherlands on 23rd and arrived in UK on 26th. It’s taking longer this time unfortunately. The parcels are probably sitting at UK customs.

  • _Kamen@alien.topBEnglish
    1·
    10 months ago

    I ordered on 17th, it was in transit from 24th and arriving today 9-10am. - UK buyer

    Similar experience to my OG steam deck but be patient and it will hopefully turn up soon 🤝🏼

  • Mission-Door-7945@alien.topBEnglish
    1·
    10 months ago

    UK buyer. Feeling that way. Although I bought my Steam Deck on the 18th at 11am, it wasn’t sent until the 24th, after I sent a support ticket. My tracking is stuck at “The parcel has left the parcel center” in the Netherlands as of 24/11 16:11. Both GLS and Parcelforce appear to be having staff shortages, and neither company is well-known for its quick delivery times or best practises. In addition, the process of importing is now more difficult. I also have a package from France that stuck at the import process from the 23rd. I did, however, order some Super Famicom games from Japan on the 17th, and they arrived on the 22nd, so we will see how long it takes

      • Mission-Door-7945@alien.topBEnglish
        1·
        10 months ago

        My local delivery depot has it. There was no tracking event between when it left the Netherlands and when it arrived at my local depot (on both GLS and Parcelforce), which is kind of unusual for any other tracked delivery services

  • Viper711@alien.topBEnglish
    1·
    10 months ago

    Mine must be one of a few orders from the 16th that has yet to be updated on Parcelforce. The last update was GLS on the 24th.

    12 days and counting.

    • foxmercia@alien.topOPBEnglish
      1·
      10 months ago

      Well done, lucky you - enjoy. It’s frustrating as there seems little pattern to when one gets it.

      • crutlefish@alien.topBEnglish
        1·
        10 months ago

        Yeah - the lack of transparency even on a quick delivery is frustrating. What I did notice is that shipping times had dropped from 6-10 back to 3-5 days.

  • 69Whomst@alien.topBEnglish
    1·
    10 months ago

    Am in the same position as you - ordered on the 21st, left gls on the 25th, no updates since. No idea what to do, but have contacted steam