My Apple watch ultra is still within 1-year coverage, it has a dead pixel verified by Apple Store Genius Bar technician and authorized repair service they recommended (BestBuy GeekSquad) after running diagnostics and locate the area of the dead pixel before sending in for repair.
Both times, my Apple Watch Ultra was sent right back to me without any mention of the dead pixel issue I raised and verified by their in-store technician. The only response was “Couldn’t replicate the issue”
I reached out to Apple Support and they won’t do anything besides asking me to try another send-in repair. What should I do next to make sure they will actually look at the dead pixel issue this time?
This is super annoying once I notice it and even more disappointing given it wasn’t being looked at in repair center.
Yes, so you actually wanna call the Apple support number and when you reach the first person say this, “I have an issue that the Apple Store was not able to fix, can you please escalate my call to a senior Apple care advisor” 9/10 times this is gonna get you through. If they push back, just politely keep pushing for a senior advisor. When you get to a senior care advisor explain your case and they’ll send you a link where you can upload any proof of the issue and they’ll see it right away. This is a slam dunk case if your watch is still in the one year warranty.