Never got tracking, even with a follow-up apology from support about the missing tracking number, but my Deck arrived yesterday (Sunday), in Toronto, ON without issue. Shipped around 6pm est Friday and arrived around 10am Sunday, but I didn’t pick it up until 2pm-ish because I didn’t know it was on my porch, lol. Got the tracking number off the box after the fact.
Yes for sure! Honestly thought it might come today, Monday at the earliest, so was extremely surprised by a Sunday delivery. I also got a response from Steam about the missing tracking, so either way keep an eye out, it’s probably already on the way. Message from Steam below:
Hello and thanks for contacting Steam Support.
I’m sorry for any inconvenience caused due to the missing tracking information. I can confirm that your order has shipped out and will be delivered soon if it hasn’t been delivered already.
If you still haven’t received the package and it’s been more than eight days from the shipment notification, please let us know.
Just an update my deck arrive Sunday at 10am est, but without the tracking I didn’t know and picked it up around 2pm. Nonetheless has arrived safe and sound and is in perfect condition.
Don’t know about op, but yes I got that email, except it says “To view your order’s status and tracking information, visit your Steam Account Details.”, and then when you go to the account details it looks like what op posted. So no tracking link in the email or in the account details.
Seems like a few people are experiencing the same (me too). I sent a support request with this same screenshot and am waiting to hear back.
Oh yes, mine’s the same with no tracking number or link to click, it’s weird.
Anyone else get theirs shipped but it only says “tracking number” but isn’t a clickable link? I checked my steam deck purchase from last year, and there was definitely a link I could click on that one, so I’m wondering if it takes a while? This was about 20 min ago in Ontario, Canada.
Anyone with the LE planning on swapping the SSD for a 2tb? I’m thinking about it but worried about damaging the pretty orange screws…
Same, no issues