Anyone else get theirs shipped but it only says “tracking number” but isn’t a clickable link? I checked my steam deck purchase from last year, and there was definitely a link I could click on that one, so I’m wondering if it takes a while? This was about 20 min ago in Ontario, Canada.
I called FedEx and had it auto detect that I had a shipment based on my number but couldn’t get the full one. The FedEx voice assistant is rather unhelpful and does NOT want to transfer you to an agent. I wound up chatting with a live person and managed to get the full tracking number.
The package has been sitting in Label Created status for two days now. I suspect that once it’s actually picked up and starts moving that I’ll get the actual trackable link in Steam, not that I need it now.
Just an update my deck arrive Sunday at 10am est, but without the tracking I didn’t know and picked it up around 2pm. Nonetheless has arrived safe and sound and is in perfect condition.
Wow thanks for sharing, since I’m in the same boat now I know that it could actually be on route without my tracking number showing up… I wouldn’t have been looking for the package but now I’ll keep an eye out!
Yes for sure! Honestly thought it might come today, Monday at the earliest, so was extremely surprised by a Sunday delivery. I also got a response from Steam about the missing tracking, so either way keep an eye out, it’s probably already on the way. Message from Steam below:
Hello and thanks for contacting Steam Support.
I’m sorry for any inconvenience caused due to the missing tracking information. I can confirm that your order has shipped out and will be delivered soon if it hasn’t been delivered already.
If you still haven’t received the package and it’s been more than eight days from the shipment notification, please let us know.
Anyone else get theirs shipped but it only says “tracking number” but isn’t a clickable link? I checked my steam deck purchase from last year, and there was definitely a link I could click on that one, so I’m wondering if it takes a while? This was about 20 min ago in Ontario, Canada.
I’ve heard of others having this problem
Yeah I’m there too.
I called FedEx and had it auto detect that I had a shipment based on my number but couldn’t get the full one. The FedEx voice assistant is rather unhelpful and does NOT want to transfer you to an agent. I wound up chatting with a live person and managed to get the full tracking number.
The package has been sitting in Label Created status for two days now. I suspect that once it’s actually picked up and starts moving that I’ll get the actual trackable link in Steam, not that I need it now.
Just an update my deck arrive Sunday at 10am est, but without the tracking I didn’t know and picked it up around 2pm. Nonetheless has arrived safe and sound and is in perfect condition.
Wow thanks for sharing, since I’m in the same boat now I know that it could actually be on route without my tracking number showing up… I wouldn’t have been looking for the package but now I’ll keep an eye out!
Yes for sure! Honestly thought it might come today, Monday at the earliest, so was extremely surprised by a Sunday delivery. I also got a response from Steam about the missing tracking, so either way keep an eye out, it’s probably already on the way. Message from Steam below:
Hello and thanks for contacting Steam Support.
I’m sorry for any inconvenience caused due to the missing tracking information. I can confirm that your order has shipped out and will be delivered soon if it hasn’t been delivered already.
If you still haven’t received the package and it’s been more than eight days from the shipment notification, please let us know.