Ordered November 17th @ 19:20pm

“Packaged Items” until now November 24th (8 days after ordering).

Put in a customer support ticket two days ago November 22nd.

Answer received today November 24th.

"Hi there,

Thank you for contacting Steam Support. I apologize for the delay.

No worries. We’ve checked and confirmed your order is being processed at our warehouse. 

You can track the status of your order and see real time update on your order status page."