• 1 Post
  • 13 Comments
Joined 10 months ago
cake
Cake day: November 21st, 2023

help-circle




  • London, UK customer here.

    Order placed Nov 16th @ 7.30pm (1.5 hours after launch due to checkout issues).

    Got stuck in “Packaged Items” for 7 days till 24th November.

    24/11/2023 - The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.

    25/11/2023 20:57 - The parcel was handed over to GLS.

    25/11/2023 21:07 - The parcel has left the parcel center.

    Still stuck “In Transit” 4 days later.

    Today is day 13 after ordering and I’m convinced GLS stands for “Going Leisurely Somewhere”





  • Ordered November 17th @ 19:20pm

    “Packaged Items” until now November 24th (8 days after ordering).

    Put in a customer support ticket two days ago November 22nd.

    Answer received today November 24th.

    "Hi there,

    Thank you for contacting Steam Support. I apologize for the delay.

    No worries. We’ve checked and confirmed your order is being processed at our warehouse. 

    You can track the status of your order and see real time update on your order status page."