UK brother here. Same story as before ordered on the 16th still no steam deck OLED. Once your package hits mainland UK you should be able to ring parcel force.
Number is 03448004466. Use option 2, then 2 again and finally option 1. You have to go through the automated parcel tracking. But once you did that you can press option 2 for the last time and speak with a human. My experience was I spoke with a helpful lady who contacted the depot. Gave me a reference number and said call back in 2 days if it hasn’t been delivered.
Don’t bother with spamming social media or email, since they didn’t come back to me but hopefully this gets some movement on packages if you guys are struggling
I ordered on the 18th and received mine today at 11am.
So just tried this, Parcel force weren’t helpful, they said my parcel hasn’t even entered their system yet… No reference number given to me or anything.
If anything they seemed keen to get me off the phone…
Does your GLS tracking page contain a parcelforce number?
I saw the other week there was a GLS lorry that tipped…
- I wonder if that was actually true and…
- if so would this be the cause for the issues people are having
I’m not sure what you want valve to do to be honest, they strategically place their own warehouses in key places that work best for them based on their experience, then get a shipping company to deliver.
The only thing I can think is the buyer arranges shipping themselves but then you potentially lose a lot of protections doing that (not sure how much of the distance selling regulations would cover you if you arranged the shipping in this instance if it happened to get lost or damaged)
UK customs is a bollox. I ordered a hitbox from Poland and it was stuck in the processing facility in Holland for like 3-4 weeks. Took almost 2 months to come.
When I ordered my LCD steamdeck it took almost 4 weeks to come.
So I both phoned and created a ticket, the phone call they said they would contact the hub and tell them to deliver it “asap”. The ticket got back to me today saying the below minus names. Have a ticket open with valve too with no response as of yet. Didnt have this issue with the 2 Steamdeck LCDS I ordered last year.
Dear QuiescentLatency
Thank you for your email.
I am sorry, your item will be in the process of being returned to sender. Items sent with our partners GLS Netherlands bound for Northern Ireland are due to be forwarded to our partners GLS Ireland, not our sort centre in Coventry. Please contact the sender so they can raise an enquiry with our partners GLS Netherlands if the item has not yet been returned to them.
Kind regards,
Worker
Parcelforce Worldwide Email Team.
This has genuinely been one of the worst parcel services I have ever experienced and I’m astounded Valve went with these people.
Worst of all, I’m shocked Vavle didn’t have a warehouse in the UK they could store and ship these from already…
Ordered the 19th and my steam deck has been in transit with GLS since the 24th with no updates. Abit lost now with what to do
I get the feeling that if the parcel is already in the UK then 90% of the time it’ll arrive within 2 days anyway.
The issue for me is that mine is still not in the UK system beyond GLS. Ordered on the 16th and now 13+ days of nothing much.
In the same boat here, ordered and paid two weeks ago but the package just made it 20km down the road on the 21st from CEVA logistics to GLS and then vanished.