Hmm, I bought my 64gb on Nov 1st in South Korea at one of the “authorized retailers”. The retailer itself has like a ZERO % chance of doing anything as far as exchange for new 256gb at previous 64 gb price or some form of price matching to new 64 price.
Anyone else in Asia and in a similar situation? I submitted a ticket to valve to ask their advice and also to Komodo (the asia system for Steam decks)
I bought my 512gb afternoon a few hours before the announcement. i opened a ticket to ask about the price drop, is that how you got this message?
When was your purchase ?
According to Steam’s hardware refund policy, the refund window is 14 days :
Depends on where you live, pretty sure it should be 30 days
He’s asking about price matching. Not a refund
Same thing in this case. Steam will not price match when outside this window.
That’s not Steam’s refund policy, that is consumer rights protection laws.
You can call it whatever you want, friend, fact is that Steam will not refund or price match after that 14-day period.
I call it the law.
I’m considering filing a complaint to the Better Business Bureau. This is bad practice.
I purchased my deck on the 2nd of October and I’m about to submit a ticket. I’ll update this post once I hear back.
Man, I just bought my LCD model on sale for basically the same base price as an OLDE back in like July or August. :(
Same… Sucks.
Sames
Hey same
Same, but I’m just gonna sell it to get back most of my money and buy the OLED eventually.
I bought mine 2 years ago…is that close enough to qualify?
My 64gb version just got delivered yesterday… am I fucked? lol (i upgraded to 1tb) I’m missing out on the profile cosmetics i guess.
Same lol I contacted customer support doesn’t hurt to try
I just bought mine on monday (6th Nov) and seeing the sudden price drop suuuuuucks. I already held off on getting one for ages
For real 🤬
UK consumer rights are 14 days of receiving the goods not the purchase date.
I am in the same boat, mine doesnt even arrive until Monday. It is getting turned right back around for a refund.
you should be able to return it within 14 days of purchase
I was 15 days before their first sale and they denied me the 10% credit.
I bought a 512 in September 17th sale, and it’s been in RMA this whole time. I’m not eligible for refund. Praying they ask me if id rather return it instead of wait longer for the repairs. Brand new steam deck btw.
How recently 🤣
Is a year ago recently enough?
Just got mine in yesterday, hoping steam will price match since it’s still in the refund period.
Something tells me 9 months might be a little long. I don’t have any issues with mine but man OLED would be so great