• 0 Posts
  • 13 Comments
Joined 1 year ago
cake
Cake day: November 9th, 2023

help-circle
  • At this point I’m starting to think my Deck was packaged so thoroughly it doesn’t have any identifying marks or tracking left on it. That or Valve just really doesn’t want to fucking ship it.

    Seeing a bunch of other Canadians get it ship yesterday brought momentary hope, but no. Can’t even refund it the never shipping deck until it arrives despite it not shipping. Won’t lie, feel scammed and punished for ordering on launch, unsupported, and utterly unvalued as a customer.

    Fuck Valve.






  • That’s the thing, they charge on order and refuse refunds until delivered, so they have our money and now we get to see how much they care about customers vs our money.

    Radio silence from Valve, support refusing to provide explanations, and later orders shipping before earlier ones… can’t say I’d recommend a steam deck to anymore given the absolute dogshit communication and support.



  • Support has decided to stop ghosting me to inform me that the reason my order has not been shipped while later orders have is because of a large influx of orders.

    That could answer why mine hasn’t shipped but it sure don’t explain later orders being shipped already, unless they’re confirming it really is first in last out…

    Edit for clarity: I had specifically mentioned later orders having already shipped in my request for clarifications.






  • Eresyx@alien.topBtoSteam Deck[Megathread] Steam Deck OLED
    link
    fedilink
    English
    arrow-up
    1
    ·
    1 year ago

    As another person who ordered the 1tb on day 1 hour 1 in Canada, Valves approach to shipping to us seems to be “Fuck any Canadian that had the gall to order the regular 1tb on day 1, ship to them last if at all.”

    By now it’s pretty clear they never bothered to even check if their whole shipping immediately and delivery in 3-5 business days was even within their abilities to execute.